FAQ
WHAT IS MY RETURN POLICY?
If you think a coral is may not survive (DOA) please take clear pictures of coral in arrived container and then after you acclimate coral make more pictures in the tank under normal water conditions and lighting, within two(2) hours of delivery and email it to coralslover@gmail.com with your order number. Some corals need more time to acclimate and may not look like on picture right away. A refund of the coral will be issued as store credit via a discount code or can be replaced with your next order, shipping on you.
HOW MUCH COST SHIPPING SERVICE?
We have multiple options:
FedEx or UPS overnight (next day delivery) flat rate $39.oo for all states.
Special offer 50% overnight shipping flat rate of $17.50 for closer states:
(part of NY, NJ, CT, MD, DE, part of PA, RI, MA, NH, VT, part of ME) check the map if you are eligible.
FedEx and UPS 2 days shipping flat rate $17.50 for all states.
FREE shipping on orders over $250
HOW LONG WILL IT TAKE TO GET MY ORDER?
We send coral at the same day of placing order until 16:00pm est. time.
All corals send via UPS, FedEx, or USPS (for NY/NJ states), 2 days shipping, or overnight shipping. Delivery days Tuesday-Friday.
DO WE SEND CORALS ON WEEKENDS?
We can send corals on weekends for extra charge shipping fees. Please contact us for more information.
DO YOU SHIP CORALS TO HAWAII?
We do send corals to Hawaii via FedEx 2 days shipping flat rate $60.00 Or FREE FedEx 2 days shipping on orders over $300.00 Please contact us for more information.
DO YOU SHIP INTERNATIONALLY?
Right now we ship corals to via UPS/FedEx/USPS flat rate $60.00 and free shipping orders over $300.00
IF SIGNATURE REQUIRES ON DELIVERY?
No signature requires every package is dropping off at destination address.
WHAT SHOULD I DO IF PACKAGE WASN'T DELIVERED DUE TO WRONG ADDRESS?
Every time when we prepare each package for shipping we double check correct address. If for some reason you provide us with wrong address, or carrier can't find destination drop off they will bright package back to local office. Your responsibility to track the package and if you see it wasn't delivered contact us. Next, you have to call FedEx/UPS customer service and find package location and time went it will be available. Usually, they will let you to come in local office at last hour before closing and get the package. All you need your ID and tracking number.
WHAT SHOULD I DO WHEN TRACKING SHOWING THAT PACKAGE WAS DELIVERED,BUT I DIDN'T RECEIVE IT?
Sometimes the tracking number doesn't show updated, or correct information on package location. And for some reason you see that it was delivered, but you didn't receive it, contact us right away. Then you have to call carrier (FedEx/UPS) customer support and find out where is exactly package, could be the package was lost/stolen, or carrier couldn't find address and brought it back to location, or by mistake delivery in wrong location. And again right away contact carrier.
WHAT SHOULD I DO WHEN CARRIER LEFT DOOR STICKER (UNABLE TO DELIVER), BUT I WAS HOME?
Don't way next day. Most of the time FedEx or USP leaves package at the front door, but in some cases they will leave door sticker (unable to deliver, no one was home). You have to contact us right away and we will guide you with next step. The best way is to call carrier costumer service and find out where is package at this time. If the package is back to local carrier office you can go there and get package. Don't way next day...
WHAT ARE THE PAYMENT OPTIONS?
PayPal, Debit/Credit cart
HOW MANY CORALS CAN I ODRED AT THE SAME TIME IN ONE ORDER?
There are no limits in any orders. We can get you special order when you contact us and advice of your order, leave a note of any preferences. When you reach over $250 order will be send via FedEx/USP FREE overnight shipping.
DO YOU COMBINE ORDERS?
Of course, we combine any orders. For example, you can buy first coral with shipping of choice, then any time add more corals, just leave a note that you want to combine and add additional coral to your order. We send corals Mondays-Thursday overnight and Monday-Wednesday 2 day shipping until 16:00. So, If you want to add more corals next day and we haven't send the order, we are glad to add corals to your original order and send they together anytime for no extra charge.
WHAT SHOULD I DO WHEN CORALS ARRIVE?
Follow the coral acclimation guide, and if coral DOA next step is to follow the Return Policy.
WHAT'S RECOMMENDED LIGHT INTENSITY?
Low Light
Low light translates to about 30-50 PAR
Medium Light
Medium Light is between 50-150 PAR
High Light
High Light is anything over 150 PAR
WHAT'S RECOMMENDED WATER PARAMETERS?
